Terms & Conditions

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OPENING HOURS

Spa Facilities and Gym 7am – 9pm daily

Spa Treatments 9am – 8pm daily

Outdoor Pool Open in the summer months from 8am to 8pm daily

On occasion, the availability of the spa facilities and services may be restricted. At such times all efforts will be made to inform members and guests in advance.

SERVICE CHARGE

All prices are inclusive of 20% VAT. A 5% discretionary service charge will be added to your final bill. Should you have any questions regarding the content of your bill please contact the spa reception who will be more than happy to help.

CANCELLATION POLICY

Please allow 48 hours’ notice of cancellation to avoid charges. Cancellations made within 48 hours of booking will incur a 100% charge. Full payment is required at the time of booking.

CHILDREN (UNDER 16)

The Langley Spa aims to provide a welcoming environment for families. Children under 16-years old are permitted to use the spa changing rooms and swimming pool during the following times: Monday - Friday: 3:30pm - 5pm

Saturday - Sunday: 9am - 10:30am & 3:30pm - 5pm

When using the swimming pool, children under 16-years old must be accompanied by a responsible adult, aged 18-years old or over. If more than one child wishes to use the pool, supervision must be: • One adult to one child if the child is under three years

• One adult to two children if the children are three years and above

Out of respect to our members and guests, children will not have access to the spa outside the hours stated.

*Children’s hours are subject to seasonal change. Please contact The Langley Spa team for further information.

SPA PRIVACY

The Langley Spa environment is one of tranquillity. To respect all spa guests’ right to privacy and serenity, we ask for mobile phones to be switched off and stored securely in a locker. A strict, no photography policy applies throughout all areas of the spa.

TREATMENT BOOKINGS

To ensure that the preferred time and service is available, we highly recommend booking treatments in advance. Reservations can be made in person, by email or telephone. Advance payment or a membership card will be required for any Spa Day, individual treatment or personal training booking.

TREATMENT AND DAY GUEST ARRIVAL

Hotel guests, members and Spa Day guests are welcome to arrive at The Langley Spa reception from 7am. Guests are advised to arrive at least one hour prior to the scheduled appointment time, in order to complete a consultation form and enjoy the thermal experiences. Please understand that late arrivals will not receive an extension of scheduled treatments. Allotted treatment time includes time for consultation and aftercare advice. Spa Day inclusive treatments will be scheduled between the hours of 10am and 5pm. Please kindly inform us if you plan to arrive after 10am so we can ensure any appointments are scheduled appropriately.

Should you be joining us as a group of 5 or more guest, special day packages will be designed to include our VIP suite. Bathrobes, towels and slippers will be provided for the duration of every visit.

Those not staying at the hotel and having treatments only, are welcome to arrive 15-minutes before to complete a consultation form. Use of the thermal areas is not available for treatment-only guests.

PREGNANCY

We offer specially-designed treatments for expectant mothers in their second and third trimesters. Please contact The Langley Spa for further information and advice on making the correct treatment choice. We advise against using the thermal experiences while pregnant.

HEALTH CONDITIONS

Please advise us of any health conditions, allergies or injuries when making your spa reservation, in exceptional circumstances we may require a doctor’s note.

GIFT CARDS

A thoughtful gesture for any occasion, The Langley Spa gift cards are available to purchase from the spa reception. They are valid for 12-months and are non-transferrable or refundable.

LOSS OR DAMAGE

During your visit please secure all valuables in the locker provided. Regrettably, we cannot be held responsible for any loss of or damage to personal articles. For further questions or advice please do not hesitate to contact The Langley Spa team on: +44 (0)207 236 4646